How do I order my Repeat Prescription?

Repeat prescriptions may be requested:

• Online – via SystmOnline
• In person – use the white side portion of your last prescription, carefully mark the items required and drop it in to the surgery.
• By post – send it to us with a stamped addressed envelope if you want us to post it back to you. You can find the surgery’s address on our contact us page.

Repeat prescriptions cannot be requested by telephone. Please apply for access to Patient Services in person with two forms of ID, one photographic and proof of your address (if you wish to access your medical records in the future you will need to provide a bank statement also).

Ordering in person or by post

Repeat medications will have been arranged by your doctor and entered onto your computer record. With your prescription you will also receive a repeat order form.

When you require further medication you should tick the items required on the form and return it to the surgery. Please allow two working days for prescriptions to be processed. During practice training days and over bank holidays this time may vary slightly.

If you wish to receive your prescription by post, please include a stamped addressed envelope and allow extra time for it to reach you.

If you are on regular medication you may prefer to ask your pharmacy to do the ordering for you.

Please do not order your medication until you have no more than a 10 day supply left. Requests for early medication will be queried. For example:

• Are you going on holiday?
• Have you lost some medication?
• Does the pharmacy owe you some pills?

We will try and contact you so please make sure your contact details are up to date.

Requests received before 12:00 (Monday to Friday) can be collected in two working days after 14:30.

Electronic Prescription Service

We have an electronic prescription service called EPS (electronic prescribing service). Your prescription can now be sent electronically to your chosen pharmacy without the need for anyone to come into the surgery to collect it. If you wish to use this new, faster and more secure service please nominate a pharmacy.

Prescription Fees

View the cost of prescriptions on the NHS website.

You can also find out if you are entitled to free prescriptions.