Routine and acute illness appointments
You can request an appointment (Monday to Friday) during opening times using the link below.
We will respond to requests within 2 working days. You may also contact 111 for advice, or 999 in an emergency.
You can also:
- phone us on 01242 519049
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Please make a separate appointment for each person. Urgent cases will be seen as soon as possible. Please be considerate if someone else needs to be given priority.
Telephone advice
The surgery operates a telephone advice system conducted by the nurse practitioners. They can deal with urgent, same day appointment requests or home visit requests. When a patient phones in these circumstances they will be asked by the receptionist for a phone number and a very brief description of the problem. The latter does not have to be given but it will help the nurses prioritise the call.
If the problem is life threatening, the call will be passed to the nurse or duty doctor of the day. The caller may be offered advice over the telephone, an appointment that day, a home visit or a routine appointment later in the week. In more serious cases a doctor will visit or arrange an ambulance. A patient may also contact their local pharmacy for medication advice.
New improved access appointments
Five of your local Cheltenham GP surgeries are now working together to provide additional GP appointments for all their registered patients. They have called this group of practices the Cheltenham Central Cluster. These appointments will be available to you and your family up until 8pm, Monday to Friday and on Saturday mornings.
These daily appointments are pre-bookable and will be available at the following locations:
- Overton Park Surgery
- Wilson Health Centre
Urgent appointments may also be available on Saturday afternoon and all day on Sunday in central locations in Gloucester and Stroud.
Where and who will see me?
- All of our appointments are with a GP
- With your consent, they will have full access to your medical records, so you can be assured they will be aware of any ongoing condition
- If you do not wish to share your records you will need to let your practice know, but this could limit the appointments available to you
- The clinic will be in two central Cheltenham locations to ensure equity of access for all patients
- All appointments are open to patients registered at any of our five surgeries
How do I make an appointment?
You may wish to consider some of these other options for advice before you ring your surgery for an appointment:
Alternatively, please contact your registered surgery who will offer you the best option to meet your needs, including these new ‘Improved Access’ appointments.
Please note there will be no telephone access to your normal surgery after 6:30pm on weekdays or at weekends.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on 01242 519049 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are too ill or frail to get to the surgery and need a visit at home, please call the surgery on 01242 519049 before 10:30am if possible. The receptionist will ask you for a few details to allow the doctor to assess the urgency of the case. Whenever possible, patients will be encouraged to attend the surgery. This saves the doctor time and therefore allows more patients to be seen.
It is not possible to visit all our patients immediately after hospital discharge and a visit is rarely required after routine surgery. However, if you are still feeling unwell or not making satisfactory progress, please let your doctor know.
