Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)
• using the GP online system: SystmOnline
• in person – use the white side portion of your last prescription, carefully mark the items required and drop it in to the surgery
• by post – send it to us with a stamped addressed envelope if you want us to post it back to you. You can find the surgery’s address on our contact us page

Repeat prescriptions cannot be requested by telephone. Please apply for access to patient services in person with two forms of ID, one photographic and proof of your address (if you wish to access your medical records in the future you will need to provide a bank statement also).

Ordering in person or by post

Repeat medications will have been arranged by your doctor and entered onto your computer record. With your prescription you will also receive a repeat order form.

When you require further medication you should tick the items required on the form and return it to the surgery. Please allow two working days for prescriptions to be processed. During practice training days and over bank holidays this time may vary slightly.

If you wish to receive your prescription by post, please include a stamped addressed envelope and allow extra time for it to reach you.

If you are on regular medication you may prefer to ask your pharmacy to do the ordering for you.

Please do not order your medication until you have no more than a 10 day supply left. Requests for early medication will be queried. For example:

• Are you going on holiday?
• Have you lost some medication?
• Does the pharmacy owe you some pills?

We will try and contact you so please make sure your contact details are up to date.

Collecting your prescription

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• fill out a nominate a pharmacy or other dispenser form
• at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• fill out an ask a prescription question form

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.