Part I: Introduction

This Publication Scheme is a complete guide to the information routinely made available to the public by the partners at the practice Dr Andrew Green, Dr Mark Malden and Dr Isobel McKenzie; It is a description of the information about our general practitioners and practice which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?

The publications are all free unless otherwise indicated.

How is the information made available?

The information within each Class is available in hard copy from:

Caroline Cole
Yorkleigh Surgery
93 St Georges Road
Cheltenham
GL50 3ED

Your rights to information

In addition to accessing the information identified in the Publication Scheme you are entitled to request information about Yorkleigh Surgery General Practice under the NHS Openness Code 1995.

The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made.

It obliges the General Practice to respond to requests about information that it holds, and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release.

New environmental information regulations may also be introduced. These will enable similar access to environmental information as under the Freedom of Information Act 2000.

Under the General Data Protection Regulations, you are also entitled to access your clinical records or any other personal information held about you. For this, please contact:

Caroline Cole
Yorkleigh Surgery
93 St Georges Road
Cheltenham
Glos
GL50 3ED

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to:

Caroline Cole
Yorkleigh Surgery
93 St Georges Road
Cheltenham
Glos
GL50 3ED

Tel: 01242 519049

Part II: Classes of Information

All information at the Yorkleigh Surgery General Practice is held, retained and destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are e.g. the protection of commercial interests and personal information under the General Data Protection Regulations. This applies to all Classes within the Publication Scheme. The information on this Scheme is grouped into the following broad categories:

1. Who we are

Details of the practice, organisational structures, key personnel and how we fit into the NHS.

This practice has a local Personal Medical Services contract. The contract is with: NHS Gloucestershire CCG. The practice aims to follow National Institute for Clinical Excellence (NICE) and National Service Framework guidelines. Copies of these can also be found on the NICE website or the Department of Health website.

The NHS is a very large part of the public sector. It is possible to find out information about our practice, Gloucestershire Primary Care Trust and other NHS services in your area by using www.nhs.uk. A full list of local General Practices can be found there too. The Yorkleigh Surgery provides general medical services for the geographical area of Cheltenham.

The full names of GPs at our practice are listed in the introduction to this publication scheme. The practice also employs:

• Administrative / reception staff
• Practice manager(s)
• Practice nurse(s)

A full list of the services we provide is detailed in Class 2 below.

Some information will be withheld, including personal, confidential information about individuals which is protected by the General Data Protection Regulations.

2. Our services

The range of services we provide under contract to the NHS.

This is the range of services we provide:

• Baby clinic
• Cervical cytology
• Child health surveillance
• Contraceptive services
• Disease management clinics
• District nurse
• Immunisations
• Maternity medical services
• Minor surgery services

3. Financial and funding information

Funding details and charging policies

The Yorkleigh Surgery receives money from Gloucestershire CCG according to its contract in exchange for services provided for patients.

The total income received from the NHS before expenses and the sum spent on drugs prescribed by the Surgery is available on application.

There may be circumstances where material cannot be released because it is confidential or commercial information or the appropriate officer designated for these purposes under the Act has taken the view that it may be prejudicial to the conduct of the Practice’s affairs.

4. Regular publications and information for the public

Guidance and information leaflets

Information leaflets relating to the clinical services and health services that we provide for patients and the public, and our range of regular publications are freely available at the surgery in the reception areas. Alternatively, please contact:

Reception
Yorkleigh Surgery
01242 519049

5. Complaints

Policies, procedures and contacts for complaints

If you wish to make a complaint about any aspect of our service, you should first contact:

Caroline Cole
Practice Manager
Yorkleigh Surgery
93 St Georges Road
Cheltenham
Glos
GL50 3ED

The complaints policy for our practice can be obtained in hardcopy from:

Caroline Cole
Practice Manager
Yorkleigh Surgery

6. Our policies and procedures

General policies and procedures in use within the practice. These include (but are not restricted to) data protection, prescribing and prescription, zero tolerance and health and safety.

We have policies available on the following:

• complaints
• confidentiality
• data protection
• health and safety
• removal of patients from the practice list

If you would like a copy, please contact:

Caroline Cole
Yorkleigh Surgery
93 St Georges Road
Cheltenham
Glos
GL50 3ED

7. This publication scheme

In this class we will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management generally in the practice. We will also publish any proposed changes or additions to publications already available.

Cost of Information

For the most part, we will charge you only for hard copies or copying onto media (e.g. CD-ROM). Some information is available free, but for others there may be a charge. The charges will vary according to how information is made available. Charges are as follows:

a) Via the General Practice website – free of charge, although any charges for Internet Service provider and personal printing costs would have to be met by the individual.

For those without Internet access, a single print-out as on the website would be available by post from Carol Endall, Admin Manager, Yorkleigh Surgery, 93 St Georges Road, Cheltenham, Glos GL50 3ED or by personal application at Yorkleigh Surgery General Practice.

However, requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisations’ websites.

b) Leaflets and brochures – free of charge for leaflets or booklets on, for example, services we offer to the public. A list is available in Class 4.

c) “Glossy” or other bound paper copies, or CD-ROM, video or other media may be available for a charge. For more details please apply to Carol Endall.

d) E-mail will be free of charge unless it says otherwise.
The charges will be reviewed regularly.